Billing is monthly, transparent, and handled securely through Stripe — the same infrastructure used by millions of businesses worldwide.
How billing works
Your subscription renews automatically each month on the anniversary of activation. Stripe charges the card on file and emails a receipt to your registered address.
If you upgrade mid-cycle, you're billed only the prorated difference for the remaining days in the period. You'll see the exact amount before confirming any upgrade.
Plans and pricing
Current plan prices are always listed on the pricing page. Prices are shown inclusive of applicable taxes where required by law.
Invoices and receipts
Every charge generates an automatic receipt from Stripe, delivered to your email address. To download past invoices:
- Go to Account → Billing.
- Click Manage billing — this opens your Stripe Customer Portal.
- Download any invoice in PDF format from the portal.
Refund policy
There is no self-serve refund button in the app. All refund requests go through our support team, or through the Stripe Customer Portal for eligible cases. Here's what the policy covers:
Post-trial conversion (48-hour window)
If the trial converted to a paid plan on Day 8 and you did not intend to continue, you may request a refund within 48 hours of the charge — provided you have not created or activated any additional QR codes after the trial period ended. This is a one-time goodwill option and is handled by our support team, not automatically.
To request: email support@squarebond.com with your account email and the subject "Post-trial refund request."
Technical fault
If a verified service outage attributable to SquareBond (not a third-party provider such as Stripe or Cloudflare) prevented you from using the service, you are entitled to a prorated service credit applied to your next billing cycle, not a cash refund. Credits are calculated at 3× the proportional downtime value.
To claim: submit a request within 14 calendar days of the incident. Our team will verify against infrastructure monitoring records.
Billing errors
Provable duplicate charges or billing errors are refunded in full within 10 business days. Contact support with the relevant receipt or charge ID.
General policy
All other subscription fees are non-refundable once a billing period has started. EU consumers who waived the right of withdrawal at checkout (as required by Article 16(m) of EU Directive 2011/83/EU) have waived cooling-off rights for digital content already delivered.
SquareBond may decline refund requests where the account shows signs of abuse, including repeated subscription and cancellation cycles, high-volume QR asset downloads followed by refund claims, or disputed charges filed without prior support contact.
SLA and service credits
SquareBond targets 99.98% monthly uptime for the core service (dashboard, dynamic link resolution, analytics). If we fall below that target in a calendar month — excluding third-party infrastructure events and scheduled maintenance communicated at least 48 hours in advance — you are entitled to a prorated service credit.
Credits are applied to your next billing cycle, not refunded as cash. To claim, email support@squarebond.com within 14 calendar days of the incident.
Payment method updates
To update your card on file:
- Go to Account → Billing.
- Click Manage billing to open your Stripe Customer Portal.
- Add or update your payment method directly in the portal.
If your card declines at renewal, Stripe will retry automatically and notify you by email. Update your payment method promptly to avoid a service interruption.
Frequently asked questions
Can I get a refund after cancelling?
Cancellation schedules your plan to end at the billing period close. Fees for periods already started are non-refundable, per our Terms of Service. If you believe your situation is an exception, contact support.
Is my card stored securely?
Yes. Card details are stored and processed exclusively by Stripe — SquareBond never stores raw card numbers on its own servers. Stripe is PCI DSS Level 1 certified.
What happens if my payment fails?
Stripe retries the charge automatically. If the retry fails, your subscription will enter a grace period and you'll receive an email with instructions to update your payment method. Continued failure results in plan suspension.
Can I switch to annual billing?
Annual billing is not available in the current version of the product. Monthly billing is the only option at this time.
I have a question not covered here
Reach the support team at support@squarebond.com. We aim to respond within one business day.