1. Agreement to Terms
By accessing or using SquareBond (the "Service"), operated by SublAim OÜ ("SquareBond," "we," "us," or "our"), a company incorporated in Estonia, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms apply to all users, including visitors, trial users, and paying subscribers. The Service includes the QR code management dashboard, dynamic link resolution, analytics, and all associated features.
2. Description of Service
SquareBond provides a subscription-based platform for deploying, managing, and tracking studio-quality QR codes selected from SquareBond's curated design catalog. Subscribers gain access to a growing collection of professionally crafted QR code designs for professional and commercial use, including real estate, hospitality, retail, and other client-facing industries. Features include dynamic destination management, real-time scan analytics, and ongoing catalog curation. All QR code designs remain the intellectual property of SquareBond — see Section 7 (Intellectual Property). Subscription fees grant a limited, non-exclusive license to use the Service as described in these Terms; they do not constitute a purchase of any design or intellectual property asset.
3. Accounts & Eligibility
You must be at least 18 years of age and capable of forming a legally binding contract to use the Service. By creating an account, you represent that all information you provide is accurate and complete. You are responsible for maintaining the security of your account credentials.
4. Billing, Refunds & Consumer Rights
4.1 Subscription Billing
SquareBond offers subscription plans billed monthly or annually. Subscription fees are charged in advance at the beginning of each billing cycle. All prices are shown in EUR and are inclusive of applicable taxes unless otherwise stated.
4.2 Free Trial
SquareBond may offer a 7-day free trial ("Trial"). At the end of the Trial period, your account will automatically convert to a paid Starter plan at the then-current rate unless you cancel before the Trial expires. A credit card is required to commence the Trial. The duration of the Trial is a commercial parameter set by SquareBond and is independent of the statutory 14-day right of withdrawal described in Section 4.3.
4.3 Right of Withdrawal — Digital Content and Services
(a) Waiver on immediate performance. SquareBond provides digital content and SaaS services that begin immediately upon activation. In accordance with Article 16(m) (digital content not supplied on a tangible medium) and, in the alternative, Article 16(a) (services fully performed during the withdrawal period) of EU Directive 2011/83/EU on Consumer Rights, by expressly requesting immediate performance of the Service and acknowledging this during checkout, the Customer forfeits their 14-day right of withdrawal with respect to any digital content already delivered or services already rendered. At checkout, the Customer will be required to check a separate mandatory box confirming: "I confirm SquareBond may begin the service immediately and acknowledge I waive my 14-day right of withdrawal upon activation." Activation of QR codes, generation of dynamic link URLs, or access to the dashboard constitutes commencement of the digital service.
(b) Free trial and automatic conversion. Where the Service is taken up via a free trial that converts automatically to a paid subscription, the Customer's contract is concluded at trial sign-up with payment deferred to the end of the trial. The express request for immediate performance and the waiver in (a), given at sign-up, extend to and cover the automatic first charge on conversion; no separate withdrawal period arises on conversion. The duration of the free trial is a commercial parameter set by SquareBond and is independent of — and does not extend, shorten, satisfy, or substitute for — the statutory 14-day right of withdrawal.
(c) Confirmation on a durable medium. In accordance with Article 8(7) of the Directive, SquareBond confirms the concluded agreement — including the Customer's request for immediate performance and acknowledgement of the waiver under (a) — by email on or promptly after activation, and notifies the Customer of the upcoming charge before each automatic conversion.
The right of withdrawal exists only for Consumers (natural persons acting outside a trade or profession) and does not apply to business Customers. SquareBond classifies each Customer at sign-up by self-declaration (business or consumer); the waiver flow above is shown to all Customers regardless of declaration.
Notwithstanding this waiver, SquareBond retains the discretion to issue goodwill refunds on a case-by-case basis where a technical fault solely attributable to SquareBond prevented the Customer from using the Service.
4.4 Refund Policy
All subscription fees are non-refundable except as follows:
- (a) Technical Fault Credit: Verified qualifying downtime entitles the Customer to a prorated credit (see Section 9.2), not a cash refund.
- (b) Post-Trial Conversion: If the Customer is charged upon auto-conversion and has not activated any QR code during or after the Trial period, they may request a refund within 48 hours of the charge. This refund is at SquareBond's discretion and is a one-time goodwill gesture.
- (c) Billing Error: SquareBond will refund provable duplicate charges or billing errors in full within 10 business days.
- (d) Exceptional Circumstances: Customers experiencing demonstrable hardship may apply for a review. Approval is at SquareBond's sole discretion.
SquareBond reserves the right to deny refund requests if the account shows signs of abuse, including pattern of repeated subscription and cancellation, high-frequency download of QR assets followed by cancellation requests, disputed charges filed without prior contact with support, or use of the service for purposes inconsistent with these Terms.
4.5 Chargebacks
Before initiating a chargeback or payment dispute with a card issuer, the Customer agrees to contact SquareBond support and allow 5 business days for resolution. SquareBond maintains records of all checkout consent timestamps (including the Section 4.3 withdrawal waiver checkbox), delivery of digital services, and access logs, which may be submitted to the payment network during dispute resolution.
Filing a chargeback without prior contact, or filing a chargeback in bad faith (e.g., after confirmed service delivery), constitutes a material breach of these Terms.
4.6 Plan Feature Limits & Analytics Allowance
Each plan tier confers the limits and the analytics allowance set out below. Limits apply per active billing period unless otherwise stated. SquareBond may offer optional add-on packs to extend any individual limit or the analytics allowance.
The figures in the table below reflect the Plan Description currently published at squarebond.com/pricing. SquareBond may revise the Plan Description from time to time to reflect product evolution and tier rebalancing; any revision that narrows the rights of an existing Customer for the remainder of their current Renewal Term is a material change under Section 13.2 and follows the procedure set out there. Revisions that maintain or broaden the rights of existing Customers (e.g., raising an allowance) take effect on publication.
| Item | Starter | Atelier | Studio | Agency |
|---|---|---|---|---|
| Redirect-destination changes per QR code | 12 | 24 | 36 | 48 |
| Detailed scan analytics included per QR code (pooled) | 10,000 | 10,000 | 10,000 | 10,000 |
| Scan routing (redirect resolution) | Unmetered | Unmetered | Unmetered | Unmetered |
Unmetered routing. SquareBond does not impose a volume threshold that would cause a SquareBond short link to cease resolving to its configured destination. Subject only to Section 9 (Service Level), Section 1.4 (Force Majeure), Section 5 (Acceptable Use, including Sections 5.5 and 5.6 takedowns) and Section 4.8 (Fair Use), every scan of an active QR code will be routed to the destination then configured by the Customer, irrespective of cumulative scan volume.
Pooled analytics allowance. Detailed scan analytics — including per-scan geo, device, referrer, and timestamp rows surfaced to the Customer through the SquareBond dashboard and API — are included for an aggregate volume equal to 10,000 × (number of Active QR Codes in the plan) per billing period. Any individual QR code may consume more than 10,000 scans of detailed analytics provided the aggregate pool is not exhausted. Example: a Customer with seven Active QR Codes has a 70,000-scan analytics pool, of which a single high-traffic QR may legitimately consume 25,000 scans.
Allowance behaviour. When pool consumption crosses the 80%, 95%, and 100% thresholds, SquareBond will notify the Customer by email and surface an in-dashboard upgrade prompt. No notification or threshold reach causes a redirect to stop resolving. Beyond 100%, scans continue to be routed and counted; the Customer's dashboard displays aggregate counts and the most recent allowance-window detail. Detailed per-scan rows for scans in excess of the allowance are retained by SquareBond in accordance with our Privacy Policy retention windows and become visible to the Customer upon purchase of an add-on pack or upgrade to a tier with sufficient allowance, prorated to the remainder of the current billing period.
4.7 Price Adjustments at Renewal
SquareBond may adjust the published price of any plan at the start of any Renewal Term. Adjustments are subject to the following protections:
- (a) Notice. SquareBond will provide written notice by email at least thirty (30) days before any price adjustment takes effect, identifying the new price and the renewal date on which it applies.
- (b) Right to refuse renewal. A Customer who does not accept the adjusted price may cancel the subscription before the renewal date with no penalty; the Customer retains full access until the end of the current Renewal Term at the original price.
- (c) Indexation cap (de-minimis adjustment). SquareBond may, without renegotiation, adjust prices annually by an amount not exceeding the cumulative change in the Harmonised Index of Consumer Prices for the Euro Area (HICP) published by Eurostat for the prior calendar year.
- (d) Inflation override. Where Eurostat HICP for the prior calendar year exceeds 5.0%, SquareBond may apply an adjustment equal to the full HICP figure, subject to (a) and (b) above. This carve-out exists solely to prevent erosion of the Service's economic viability in periods of significant inflation.
- (e) Material change. Any price adjustment exceeding HICP + 3 percentage points constitutes a material change to these Terms, triggering the renewed-acceptance requirements of Section 13.2.
4.8 Fair Use of Routing Infrastructure
The unmetered routing commitment in Section 4.6 protects the Customer's legitimate use of a SquareBond short link by a human or human-led audience. It does not extend to:
- (a) Automated traffic in excess of the Fair Use threshold published at /legal/fair-use to a single short link, where such traffic is attributable to bots, crawlers, denial-of-service attempts, scraping, or other non-human-led activity, and is not a foreseeable consequence of the Customer's bona fide publication of the QR code;
- (b) Use of the Service or any short link as a redirector, proxy, or anonymiser for unrelated third-party traffic;
- (c) Distribution of a SquareBond short link in a manner intended to provoke or amplify automated traffic from sources unrelated to the Customer's audience (e.g., paste-bombing on public forums absent a Standard-Use marketing rationale).
Where SquareBond's monitoring indicates that traffic to a Customer's short link falls within (a)–(c), SquareBond may:
- (i) rate-limit automated traffic to the affected link while continuing to resolve human-led scans;
- (ii) request the Customer's confirmation of the underlying campaign and its expected audience size, with a 24-hour response window before further action;
- (iii) suspend the link for the duration reasonably necessary to investigate, in accordance with the Section 5.4 escalation ladder.
Suspension under this Section 4.8 is not a breach of Section 4.6 and does not trigger Service Credit obligations under Section 9.2. SquareBond will publish both the current Fair Use threshold and its measurement methodology at /legal/fair-use, and will not adjust the published threshold downward without at least thirty (30) days' notice to active Customers. A downward adjustment that materially narrows existing Customer rights for the remainder of a Renewal Term is a material change under Section 13.2.
5. Acceptable Use Policy
The Customer agrees to use the Service solely for lawful purposes and in accordance with these Terms.
5.1 Content Restrictions
Customers may not use the Service to create, distribute, or link to content that:
- violates applicable law or regulation in any jurisdiction;
- infringes the intellectual property rights of any third party;
- promotes fraudulent schemes, phishing, or malware distribution.
The categories specific to destination content are set out in Section 5.5 below.
5.2 Technical Abuse
Customers may not:
- attempt to reverse-engineer, decompile, or scrape the Service infrastructure;
- artificially inflate scan metrics or analytics figures;
- create automated sessions or bots that stress the infrastructure;
- access or attempt to access accounts or data of other Customers.
5.3 Commercial Abuse
Customers may not use the Service in ways that constitute commercial exploitation exceeding the scope of their plan tier, including the activities described in Section 6 (Commercial Use Constraints).
5.4 Suspension Escalation
SquareBond reserves the right to take the following actions upon detection of AUP violations, in escalating order:
- Warning notice by email.
- Temporary suspension (Service paused, billing continues) with 24-hour cure period.
- Termination of the account with no refund of prepaid fees.
Severe or clear violations (e.g., illegal content, active fraud) may result in immediate termination without warning.
5.5 Illicit Destination Content & Free-Speech Carve-out
The Customer is solely responsible for every URL or page to which a QR code or short link they control redirects. The Customer warrants that no such destination, at any point in time, contains, links to, or materially promotes:
- (a) Solicitation of violence against any person, group, or class;
- (b) Hate speech within the meaning of EU Council Framework Decision 2008/913/JHA and the law of the Customer's habitual residence (incitement to discrimination, hostility, or violence on grounds of race, ethnicity, religion, sexual orientation, or comparable protected ground);
- (c) Sexually explicit content, including but not limited to pornography and any content sexualising minors (the latter being independently prohibited as a criminal offence in every jurisdiction in which SquareBond operates);
- (d) Instructions for the manufacture, modification, or acquisition of weapons (firearms, explosives, chemical, biological, or radiological agents), other than reference material lawfully published by a recognised public authority;
- (e) Fraud, phishing, malware, or any active scheme to deceive or defraud scanners;
- (f) Any content that is unlawful in the Customer's habitual residence or the location where the destination is materially distributed.
Free-speech carve-out. SquareBond does not police lawful expression. Robust scientific, political, artistic, and journalistic discourse — including content that challenges prevailing institutional positions or that revisits past public-health, regulatory, or scientific narratives — is not within the scope of this Section so long as it is otherwise lawful. The standard is unlawful or actionable harm, not unfavoured opinion.
5.6 Notice-and-Action Mechanism
Any person who believes a SquareBond short-link destination contains illegal content under Section 5.5 or applicable law may submit a notice to abuse@squarebond.com, identifying the short link, the alleged unlawful content, and the reporter's contact information. SquareBond will:
- (i) acknowledge the notice within 48 hours;
- (ii) conduct a diligent and non-arbitrary assessment of the report, including, where the report is non-egregious, a 24-hour cure period during which the Customer may move or remove the destination content;
- (iii) act expeditiously to suspend the redirect destination where the notice substantiates a violation, and place the short link in a "snapshot freeze" state in which the destination cannot be changed until the matter is resolved;
- (iv) issue a statement of reasons to the Customer in accordance with DSA Article 17, and to the reporter where required;
- (v) provide an internal complaint mechanism through which the Customer may contest the decision within 14 calendar days.
SquareBond may act on its own initiative where it acquires actual knowledge of unlawful content under DSA Article 6, including by automated content-classification signals operating with a sufficient true-positive rate against the categories in Section 5.5.
6. Commercial Use
6.1 Definitions
"Standard Use" means use of the Service to promote, market, or manage the Customer's own bona fide products, services, properties, or brand, including but not limited to: real estate listings, hospitality venues, retail locations, events, or personal brands. Standard Use is fully covered within the Customer's subscription plan.
"Commercial Platform Use" means any use of SquareBond QR codes, links, or associated services wherein the QR code acts — directly or indirectly — as a medium for the promotion, advertising, or distribution of commercial content belonging to one or more third parties, particularly where the Customer or any associated party receives financial compensation, in-kind benefit, or any form of consideration in exchange for such exposure. Examples include but are not limited to:
- Operating a physical or digital advertising network where QR codes redirect to advertiser-controlled content;
- Licensing wall space, signage space, or digital real estate using SquareBond QR codes to display third-party branded campaigns;
- Acting as a media agency or broker, selling branded QR scan experiences to clients using a SquareBond subscription;
- White-labeling or reselling access to SquareBond infrastructure as part of a third-party product or platform.
6.2 Grant for Standard Use
SquareBond grants each Customer a non-exclusive, non-transferable, limited license to use the Service for Standard Use within the scope of the Customer's active subscription plan during the subscription term. This license does not include any right to sublicense, resell, or commercially exploit the Service infrastructure beyond the Standard Use definition above.
6.3 Prohibition of Unlicensed Commercial Platform Use
Commercial Platform Use of SquareBond's Service is strictly prohibited without a valid Enterprise Commercial License (ECL) executed between the Customer and SquareBond. Any Customer engaging in Commercial Platform Use without such a license: (a) is in material breach of these Terms; (b) acknowledges that SquareBond is entitled to immediate account suspension pending resolution; (c) remains liable to SquareBond for revenue participation as described in Section 6.4 for the entire period during which unlicensed Commercial Platform Use occurred, regardless of whether a formal ECL is subsequently executed.
6.4 Enterprise Commercial License (ECL)
Customers wishing to engage in Commercial Platform Use must enter into an ECL. The ECL specifies: (a) a Base License Fee — a minimum monthly retainer calculated based on commercial scale; (b) Revenue Participation — starting at 15% of Gross Revenue generated through Commercial Platform Use; (c) Reporting Obligations — monthly revenue reports with SquareBond audit rights upon 15 days' written notice; (d) Exclusivity Provisions — available at SquareBond's discretion.
To inquire about an ECL, contact: enterprise@squarebond.com
6.5 Anti-Circumvention
The Customer agrees not to take any action designed to circumvent the Commercial Platform Use licensing requirements of Section 6.3, including but not limited to: creating multiple accounts to spread Commercial Platform Use across Standard Use subscriptions, using related entities to engage in Commercial Platform Use, or structuring arrangements so that third-party compensation flows beyond the Customer's control while the Customer operates the Service.
7. Intellectual Property
7.1 SquareBond IP
All QR code designs, artistic patterns, algorithmic outputs, and visual assets generated by the SquareBond platform are and remain the intellectual property of SquareBond (or its licensors). The Customer receives a limited, non-exclusive license to use such assets exclusively within the scope of their active plan and permitted use type.
7.2 No Ownership Transfer
Subscription fees do not constitute a purchase of any intellectual property right, design patent, or proprietary asset. Upon termination of the Customer's subscription, each affected QR code enters the frozen Grace Period described in Section 7.7 and is released thereafter. Following release, the design returns to SquareBond's catalogue and may be re-issued to another Customer under Sections 7.4 to 7.6; the Customer's dynamic link management functionality ends with the subscription. SquareBond does not guarantee that a QR code already printed or deployed will continue to reach the Customer's content after a Release Event, and the Customer is responsible for retiring such materials if they wish to avoid that outcome, as set out in Sections 7.5 and 7.7(e).
7.3 Commercial Exploitation of Design Assets
Any commercial license to use, reproduce, sublicense, or commercially exploit the aesthetic output of SquareBond's algorithmic design system beyond the scope of Standard Use must be included in an ECL as described in Section 6.4.
7.4 Rental, Not Sale
The subscription fees paid by the Customer constitute consideration for a time-limited, non-transferable, non-exclusive licence to use a defined number of QR code designs from SquareBond's catalogue (the "Active QR Codes") during the subscription term. The Customer does not acquire ownership of any QR design, dynamic link, scan analytics asset, or visual output of SquareBond's design algorithms. Upon termination, downgrade, or removal of a QR code from the Customer's plan (collectively, "Release Events"), the design is returned to SquareBond's catalogue and may, after a cooling-off period, be made available to other Customers.
7.5 Risk of Persisting Print Distribution
The Customer acknowledges that a QR code design, once printed, posted, or otherwise materially distributed (e.g., on signage, business cards, mailings, or environmental media), remains physically reachable by scanners even after a Release Event. The Customer is solely responsible for retiring such printed materials prior to a Release Event, or for accepting the consequences of their continued public exposure.
SquareBond will, upon a Release Event:
- (a) redirect the underlying dynamic short link to a SquareBond-controlled neutral landing page (the "QR Inactive Page") upon the Release Event — which, in the case of cancellation, occurs at the end of the Grace Period defined in Section 7.7 — pending re-issuance of the QR design to another Customer;
- (b) place the short link in a snapshot-freeze until a subsequent Customer expressly configures a destination — at which point that subsequent Customer becomes the responsible party under Sections 5 and 5.5; and
- (c) make no representation as to the destination content under the control of any subsequent Customer.
7.6 Re-issuance to New Customers
Following a Release Event, SquareBond may, after a cooling-off period of at least thirty (30) calendar days, make a released QR design available to another Customer. The new Customer:
- (i) inherits a clean dynamic link state — the destination is null until the new Customer sets it;
- (ii) bears sole responsibility for the destination content from the moment of activation, under Sections 5 and 5.5; and
- (iii) is not entitled to access, view, or use any scan analytics generated under the prior Customer's tenancy. Prior-tenancy scan rows are scoped by ownership-epoch and remain inaccessible to the new Customer.
7.7 Frozen Wallet & Grace Period
(a) Frozen state on cancellation. Upon cancellation, downgrade, or expiry of the Customer's plan, each affected QR design enters a frozen state for a grace period of fifteen (15) calendar days running from the date the plan ceased to be active (the "Grace Period"). During the Grace Period the design's short-link redirect continues to resolve to the destination the Customer last configured, but the design becomes read-only: the Customer may not edit the destination, swap the design, or otherwise manage it until the plan is reactivated. The frozen state is a short continuity window and does not confer ownership of, or any property right in, the design, the dynamic link, or the redirect, consistent with Section 7.4.
(b) Reactivation within the Grace Period. The Customer may restore full control of a frozen design by reactivating a qualifying plan via the reactivation flow at any time during the Grace Period, subject to the consent requirements of Section 4.3. Reactivation re-licenses the design under the new plan; it is a fresh grant of licence, not a reversal of the cancellation.
(c) Auto-release at the end of the Grace Period. A QR design that remains frozen at the expiry of the Grace Period is automatically released (a "Release Event" under Section 7.4). On release, the short-link redirect is reset and the design returns to SquareBond's catalogue, whereupon Sections 7.5 (Risk of Persisting Print Distribution) and 7.6 (Re-issuance to New Customers) govern: the redirect ceases to resolve to the Customer's destination, any printed or distributed code carrying that design will no longer reach the Customer's content, and the design may, after the cooling-off period in Section 7.6, be made available to another Customer.
(d) Immediate release on drop at reactivation. Where, during reactivation, the Customer declines to retain a frozen design (a "drop"), that design is released immediately and irreversibly — a Release Event occurs at once, without the remainder of the Grace Period, and the consequences in subsection (c) apply from that moment. The reactivation flow presents an explicit warning before a drop is confirmed.
(e) No guarantee of redirect continuity. SquareBond makes no representation or guarantee that any short-link redirect will continue to resolve beyond the Grace Period, or beyond an immediate release under subsection (d). Consistent with Section 7.5, the Customer bears sole responsibility for retiring printed or distributed materials, and accepts the risk that a scanned code may cease to reach intended content following any Release Event.
(f) No carry-over of scan analytics to a new Customer. Where a released design is later re-issued to another Customer under Section 7.6, that Customer inherits a clean dynamic-link state and does not receive, and cannot access, any scan analytics generated during the prior Customer's tenancy; prior-tenancy analytics remain scoped to the originating Customer, as provided in Section 7.6(iii). The originating Customer's own right to view a read-only aggregate summary of their past tenancies is preserved under Section 7.8.
(g) Repeated cancellation. Each cancellation commences a new Grace Period. A pattern of repeated cancellation and reactivation undertaken to obtain successive Grace Periods, or to keep a printed code resolving without an active paid plan, is an abuse pattern within the meaning of Section 4.4 and may result in denial of refunds, suspension, or termination under Sections 4.4, 4.5, and 5.4.
7.8 Access to Your Own Historical Analytics
Following a Release Event, and for so long as SquareBond retains the corresponding aggregated analytics under the Privacy Policy (currently the subscription lifetime plus thirty-six (36) months — see Privacy §2.2), the departing Customer retains a limited, personal, non-exclusive, non-transferable licence to view a read-only aggregate summary of the scan analytics generated during their own tenancy or tenancies of a QR design. This licence:
- (i) confers a right to view only — it does not grant ownership of, or any property right in, the underlying scan data, the aggregate, or any "analytics asset," consistent with Section 7.4;
- (ii) is strictly scoped to the periods the Customer themselves owned the QR design (their ownership tenures); it never extends to a prior or subsequent Customer's tenancy, preserving the clean-slate guarantee of Section 7.6(iii) in both directions;
- (iii) exposes aggregated figures only (totals, human/bot split, approximate geographic and device distributions) and not the underlying per-scan records; and
- (iv) terminates automatically at the end of the retention horizon in Privacy §2.2, after which only anonymised aggregates may persist.
7.9 No Transfer or Sharing
The licence granted under this Section 7 is personal to the Customer. The Customer may not sub-let, assign, lend, share, or otherwise transfer to any third party a QR design, its dynamic link or redirect control, or access to the Customer's account, whether for consideration or free of charge. This restriction complements the prohibitions on sublicensing and resale in Section 6.2 and the anti-circumvention provisions of Section 6.5. Authorised access by an Affiliate or Producer assigned through the Service's own delegation features is not a transfer under this Section. A breach is handled under the escalation ladder in Section 5.4 and may, in the case of a serious or repeated breach, result in immediate suspension or termination.
8. Privacy & Data
Your use of the Service is also governed by our Privacy Policy , which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your data as described therein.
9. Service Availability & SLA
9.1 Availability Target
SquareBond targets a monthly Uptime of 99.98% for its core service (QR code management dashboard, dynamic link resolution, and analytics). "Uptime" means the percentage of minutes in a calendar month during which the Service is accessible and operational, excluding any Scheduled Maintenance (communicated at least 48 hours in advance), events of Force Majeure, or downtime attributable to third-party infrastructure providers (including but not limited to Supabase, Stripe, Cloudflare, and Shlink).
SquareBond does not guarantee availability of third-party infrastructure and expressly excludes from the SLA calculation any degradation originating in those environments.
9.2 Service Credit for Availability Shortfall
If SquareBond's measured monthly Uptime falls below 99.98% (excluding the above exclusions), the Customer shall be entitled to receive a prorated Service Credit equal to the proportional subscription cost of the downtime period, multiplied by a remedy factor of 3×, applied as a credit to the Customer's next billing cycle.
Example: A plan at €42/month (Atelier) experiencing 2 hours of qualifying downtime in a 30-day month = (2h / 720h) × €42 × 3 ≈ €0.35 credited.
Credits are non-transferable, non-refundable as cash, and may not exceed the Customer's monthly subscription value. The Customer must submit a Service Credit claim via support@squarebond.com within 14 calendar days of the downtime event. Credits will not be issued automatically.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SQUAREBOND'S TOTAL AGGREGATE LIABILITY TO THE CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE — INCLUDING ANY INTERRUPTION, DATA LOSS, OR UNAVAILABILITY — SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE CUSTOMER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) €50.
IN NO EVENT SHALL SQUAREBOND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, REPUTATION, OR BUSINESS OPPORTUNITY, EVEN IF SQUAREBOND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.
Service provided on a reasonable-efforts basis. The Service is provided on a commercially reasonable-efforts basis. SquareBond does not warrant that the Service — including QR code resolution, dynamic links, and the dashboard — will be uninterrupted, timely, secure, or error-free, or that it will operate in combination with any particular hardware, software, or network. The service-level commitments and remedies of Section 9 are the Customer's sole and exclusive remedy for unavailability.
Mandatory exceptions. Nothing in this Section excludes or limits SquareBond's liability where exclusion or limitation is prohibited by applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for damage caused intentionally or by gross negligence (Estonian Law of Obligations Act §106(2)). Where the Customer is a consumer, nothing in this Section affects the Customer's mandatory rights to a conforming digital service under applicable consumer-protection law (including Directive (EU) 2019/770). The limitations above apply to the fullest extent permitted by law; the invalidity of any part does not affect the remainder.
11. Force Majeure
SquareBond shall not be liable for any failure or delay in the performance of the Service caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, cyberattacks, government action, internet backbone failures, widespread cloud infrastructure failures, or any other event of force majeure. In such events, the Service Credit obligations of Section 9.2 are suspended.
12. Governing Law & Disputes
12.1 Governing law
These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict-of-law rules. Where the Customer is a consumer habitually resident in another EU/EEA state, this choice does not deprive the Customer of the protection of the mandatory provisions of the law of their country of habitual residence (Regulation (EC) No 593/2008 "Rome I", Article 6).
12.2 Pre-action conciliation
Before commencing court proceedings, a party with a dispute, claim, or grievance arising out of or relating to these Terms or the Service — including the use, recycling, or non-removal of a QR code — shall first notify the other party in writing and attempt in good faith to resolve it amicably. Notice to SquareBond shall be sent to legal@squarebond.com. The parties then have thirty (30) days from that notice to confer — exclusively in writing (email) or by videoconference, conducted in English or French — to reach a resolution.
12.3 Urgent and protective measures preserved
Section 12.2 does not prevent either party from applying at any time to a competent court for interim, provisional, or protective measures (including injunctive relief under Section 6.5), nor from acting to remove illegal content under Section 5.6. The thirty-day conciliation period suspends the running of any applicable limitation period for its duration and shall not be construed to shorten any statutory deadline.
12.4 Jurisdiction
If conciliation under Section 12.2 does not resolve the dispute, the courts of Tallinn, Estonia (Harju County Court) shall have exclusive jurisdiction. Where the Customer is a consumer, this Section does not override Articles 17 to 19 of Regulation (EU) No 1215/2012 ("Brussels Ia"): such a Customer may bring proceedings in, and may only be sued in, the courts of their EU/EEA country of habitual residence.
13. Changes to These Terms
13.1 General
SquareBond reserves the right to modify these Terms. The "Last updated" date at the top of this page reflects the most recent revision.
13.2 Material vs. Non-Material Changes
Where a change to these Terms is material — including any price adjustment exceeding HICP + 3 percentage points under Section 4.7(e), any narrowing of Customer rights, or any change to the scope of data processing — SquareBond will:
- (i) provide email notice at least 30 days before the change takes effect;
- (ii) require the Customer to affirmatively re-accept the updated Terms at next login; and
- (iii) treat continued use after the effective date without re-acceptance as a cancellation request, effective at the end of the current Renewal Term, with no early-termination fee.
Non-material changes (typographical corrections, clarifications, updates to third-party processor lists not affecting the Customer's data) may be made by posting the updated text to this page; continued use constitutes acceptance.
13.3 Cross-reference to the Privacy Policy. A material change to the Privacy Policy under Section 11.2 thereof shall constitute a material change to these Terms for purposes of this Section 13.2, and the procedure set out in Section 13.2 shall apply.
14. Governing Language
SquareBond publishes these Terms in English and may provide translations into French, Spanish, or other languages for the Customer's convenience. The English-language version is the sole authoritative and legally binding version. In the event of any conflict, ambiguity, or discrepancy between the English version and a translation, the English version prevails and governs the interpretation of these Terms.
Nothing in this Section deprives a Consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence. Where such mandatory consumer-protection law requires that specific contractual information be provided in the language of the Consumer's residence, that requirement continues to apply notwithstanding the precedence of the English version for purposes of interpretation.
Contact
For questions about these Terms, please contact us at:
legal@squarebond.com
To report illegal destination content under Section 5.6, please contact:
abuse@squarebond.com
SublAim OÜ — Estonia