[{"data":1,"prerenderedAt":1031},["ShallowReactive",2],{"help-category-en-subscription":3},[4,207,375,578,778],{"id":5,"title":6,"body":7,"category":195,"description":196,"extension":197,"meta":198,"navigation":199,"order":200,"path":201,"relatedSpec":202,"seo":203,"stem":204,"updatedAt":205,"__hash__":206},"help\u002Fhelp\u002Fsubscription\u002Ftrial-how-it-works.md","How the 7-day trial works",{"type":8,"value":9,"toc":177},"minimark",[10,17,20,23,28,31,59,64,67,69,73,79,82,84,88,95,103,105,109,115,121,124,127,129,133,137,140,144,147,151,158,162,165,169],[11,12,13],"p",{},[14,15,16],"strong",{},"Your trial gives you a real, working QR code — no sandbox, no limits, no guesswork — for 7 days, on us.",[11,18,19],{},"When you start a SquareBond trial, you're not testing a demo. You're activating the same product that paid subscribers use: a curated, gallery-approved QR code with a live dynamic link, full analytics, and instant download in every format.",[21,22],"hr",{},[24,25,27],"h2",{"id":26},"whats-included","What's included",[11,29,30],{},"Your 7-day trial includes:",[32,33,34,41,47,53],"ul",{},[35,36,37,40],"li",{},[14,38,39],{},"1 curated QR code"," — hand-selected by our curatorial team and guaranteed to scan on any device. The same code you'd find in a paying subscriber's portfolio.",[35,42,43,46],{},[14,44,45],{},"A live dynamic link"," — configure where the code points right away. Change it anytime, without reprinting.",[35,48,49,52],{},[14,50,51],{},"Full dashboard access"," — set your destination URL, track scans, and download in PNG or SVG on day one.",[35,54,55,58],{},[14,56,57],{},"Email check-ins"," — you'll hear from us at Day 3 (halfway point) and Day 5 (final stretch), so you always know where you stand.",[60,61,63],"h3",{"id":62},"whats-not-included-in-the-trial","What's not included in the trial",[11,65,66],{},"The trial covers one code on the Starter tier. To manage multiple listings simultaneously, upgrade to a paid plan — your trial code transfers with you automatically.",[21,68],{},[24,70,72],{"id":71},"why-a-card-is-required","Why a card is required",[11,74,75,78],{},[14,76,77],{},"Your card is held securely and not charged during the 7 days."," We ask for it upfront because the trial converts to a paid Starter plan automatically on Day 8. Saving it now means there's nothing extra to do if you decide to stay.",[11,80,81],{},"Think of it like putting a property on hold before you sign — everything is ready to move when you are.",[21,83],{},[24,85,87],{"id":86},"how-the-trial-ends","How the trial ends",[11,89,90,91,94],{},"A few days before your trial concludes, you'll receive a final email reminder. On ",[14,92,93],{},"Day 8",", Stripe activates your Starter plan automatically. Your QR code stays live, your dynamic link stays live, your scan history stays intact — nothing resets.",[11,96,97,98],{},"If you cancel before Day 8, your code is deactivated immediately and no charge is made. ",[99,100,102],"a",{"href":101},"\u002Fhelp\u002Fsubscription\u002Ftrial-cancellation","Read more about cancellation →",[21,104],{},[24,106,108],{"id":107},"eu-consumers-right-of-withdrawal-waiver","EU consumers: right-of-withdrawal waiver",[11,110,111,114],{},[14,112,113],{},"If you are in the European Union",", please note the following, which you will also confirm at checkout:",[116,117,118],"blockquote",{},[11,119,120],{},"\"I confirm SquareBond may begin the service immediately and acknowledge I waive my 14-day right of withdrawal upon activation.\"",[11,122,123],{},"Under EU Directive 2011\u002F83\u002FEU (Article 16(m)), consumers who expressly request that a digital service begin immediately — and who acknowledge this at the time of purchase — waive the standard 14-day cooling-off right for the digital content already delivered. Because your QR code and dynamic link are live from the moment you activate, this waiver applies from day one.",[11,125,126],{},"This waiver does not affect your right to cancel the trial before Day 8 and avoid charges.",[21,128],{},[24,130,132],{"id":131},"frequently-asked-questions","Frequently asked questions",[60,134,136],{"id":135},"can-i-use-the-trial-qr-code-for-a-real-listing","Can I use the trial QR code for a real listing?",[11,138,139],{},"Yes. There is no restriction on using your trial code in the field. Many agents add it to a property brochure or digital listing on Day 1.",[60,141,143],{"id":142},"will-i-be-charged-if-i-dont-do-anything","Will I be charged if I don't do anything?",[11,145,146],{},"Yes. If you take no action before Day 8, Stripe automatically charges your card and activates your Starter plan. You'll receive a reminder email at Day 3 and Day 5 to make sure this is never a surprise.",[60,148,150],{"id":149},"can-i-upgrade-to-a-bigger-plan-during-my-trial","Can I upgrade to a bigger plan during my trial?",[11,152,153,154],{},"Yes — and your trial code carries over. ",[99,155,157],{"href":156},"\u002Fhelp\u002Fsubscription\u002Fupgrade-from-trial","See how upgrading from a trial works →",[60,159,161],{"id":160},"is-my-qr-code-design-guaranteed-to-scan","Is my QR code design guaranteed to scan?",[11,163,164],{},"Every design in the SquareBond catalog has been reviewed and verified by our curatorial team. Guaranteed scannability is a non-negotiable condition of publication.",[60,166,168],{"id":167},"what-data-do-you-store-during-the-trial","What data do you store during the trial?",[11,170,171,172,176],{},"Your account data, dynamic link configuration, and scan analytics are retained per our ",[99,173,175],{"href":174},"\u002Fprivacy","Privacy Policy",". If you cancel, your data is held for the duration described in that policy — nothing is deleted on the spot.",{"title":178,"searchDepth":179,"depth":179,"links":180},"",2,[181,185,186,187,188],{"id":26,"depth":179,"text":27,"children":182},[183],{"id":62,"depth":184,"text":63},3,{"id":71,"depth":179,"text":72},{"id":86,"depth":179,"text":87},{"id":107,"depth":179,"text":108},{"id":131,"depth":179,"text":132,"children":189},[190,191,192,193,194],{"id":135,"depth":184,"text":136},{"id":142,"depth":184,"text":143},{"id":149,"depth":184,"text":150},{"id":160,"depth":184,"text":161},{"id":167,"depth":184,"text":168},"subscription","Everything you need to know about your free 7-day trial — what's included, what happens at the end, and how EU consumers are covered.","md",{},true,10,"\u002Fhelp\u002Fsubscription\u002Ftrial-how-it-works","docs\u002Fspecs\u002Fdesign\u002Fjourneys\u002Fdiscovery-to-trial.md",{"title":6,"description":196},"help\u002Fsubscription\u002Ftrial-how-it-works","2026-06-08","cSztRRVtE2WzRNMxxGt1hn2QIpcpWB0-8Ri0lT3ojQA",{"id":208,"title":209,"body":210,"category":195,"description":369,"extension":197,"meta":370,"navigation":199,"order":371,"path":101,"relatedSpec":202,"seo":372,"stem":373,"updatedAt":205,"__hash__":374},"help\u002Fhelp\u002Fsubscription\u002Ftrial-cancellation.md","Cancelling your trial",{"type":8,"value":211,"toc":358},[212,217,220,222,226,252,255,257,261,268,284,290,292,296,299,310,318,320,322,326,329,333,336,340,347,351],[11,213,214],{},[14,215,216],{},"Cancel any time before Day 8 — no charge, no questions, no friction.",[11,218,219],{},"Your trial is designed to be a genuine decision window. If SquareBond isn't the right fit right now, cancelling takes one click from your dashboard and takes effect immediately.",[21,221],{},[24,223,225],{"id":224},"how-to-cancel","How to cancel",[227,228,229,236,243,249],"ol",{},[35,230,231,232,235],{},"Go to your ",[14,233,234],{},"Dashboard",".",[35,237,238,239,242],{},"Locate the ",[14,240,241],{},"Subscription"," panel — it shows your trial countdown.",[35,244,245,246,235],{},"Click ",[14,247,248],{},"Cancel trial",[35,250,251],{},"Confirm in the dialog that appears.",[11,253,254],{},"That's it. No form to fill out, no email to send.",[21,256],{},[24,258,260],{"id":259},"what-happens-the-moment-you-cancel","What happens the moment you cancel",[11,262,263,264,267],{},"Cancellation is ",[14,265,266],{},"immediate"," — not scheduled for period end like a paid plan. When you confirm:",[32,269,270,273,276,279],{},[35,271,272],{},"Your Stripe trial subscription is cancelled on the spot.",[35,274,275],{},"Your QR code is deactivated and returned to the general catalog — it's no longer associated with your account.",[35,277,278],{},"The dynamic link that was assigned to your code is reset. Any printed or digital materials pointing to that link will no longer redirect to your destination.",[35,280,281,282,235],{},"Your account remains open. Your profile, preferences, and history are retained per our ",[99,283,175],{"href":174},[11,285,286,289],{},[14,287,288],{},"No charge is made."," Your card on file is never billed if you cancel before Day 8.",[21,291],{},[24,293,295],{"id":294},"what-you-keep","What you keep",[11,297,298],{},"Even after cancelling your trial, you keep:",[32,300,301,304,307],{},[35,302,303],{},"Your SquareBond account and login credentials.",[35,305,306],{},"Any scan data accumulated during the trial (visible in your analytics history).",[35,308,309],{},"The ability to start a new paid subscription if you return — at the standard plan price.",[116,311,312],{},[11,313,314,317],{},[14,315,316],{},"Note:"," Because a trial can only be used once per account, restarting on the same account is not possible. A new paid subscription begins at the Starter plan.",[21,319],{},[24,321,132],{"id":131},[60,323,325],{"id":324},"will-i-be-charged-anything-if-i-cancel","Will I be charged anything if I cancel?",[11,327,328],{},"No. Cancelling before Day 8 results in zero charge. Your card was saved for if you chose to continue — since you didn't, nothing is billed.",[60,330,332],{"id":331},"i-printed-the-qr-code-what-happens-to-it","I printed the QR code — what happens to it?",[11,334,335],{},"Once a trial is cancelled, the dynamic link resets. Anyone scanning that printed code will be redirected to squarebond.com rather than your configured destination. If you'd like to keep the code active, consider upgrading to a paid plan before cancelling.",[60,337,339],{"id":338},"can-i-restart-a-trial-later","Can I restart a trial later?",[11,341,342,343,235],{},"Trials are a one-time benefit per account. If you'd like to continue after cancelling, you can subscribe to the Starter plan at any time. Our team is happy to help if you're unsure which plan fits your portfolio — ",[99,344,346],{"href":345},"\u002Fcontact","contact support",[60,348,350],{"id":349},"i-cancelled-by-accident-can-i-undo-it","I cancelled by accident. Can I undo it?",[11,352,353,354,357],{},"Trial cancellations are immediate and cannot be reversed. If this happened in error, ",[99,355,356],{"href":345},"reach out to our support team"," and we'll do our best to help.",{"title":178,"searchDepth":179,"depth":179,"links":359},[360,361,362,363],{"id":224,"depth":179,"text":225},{"id":259,"depth":179,"text":260},{"id":294,"depth":179,"text":295},{"id":131,"depth":179,"text":132,"children":364},[365,366,367,368],{"id":324,"depth":184,"text":325},{"id":331,"depth":184,"text":332},{"id":338,"depth":184,"text":339},{"id":349,"depth":184,"text":350},"How to cancel your free trial, what happens to your QR code, and what you keep when you leave.",{},20,{"title":209,"description":369},"help\u002Fsubscription\u002Ftrial-cancellation","WNAIHpAiSoWYncetYMgeBt8mps2XIWxnzUF2JHfY-Hk",{"id":376,"title":377,"body":378,"category":195,"description":571,"extension":197,"meta":572,"navigation":199,"order":573,"path":156,"relatedSpec":574,"seo":575,"stem":576,"updatedAt":205,"__hash__":577},"help\u002Fhelp\u002Fsubscription\u002Fupgrade-from-trial.md","Upgrading from your trial to a paid plan",{"type":8,"value":379,"toc":559},[380,385,388,390,394,397,408,411,413,417,442,445,447,451,500,503,505,509,512,514,516,520,523,527,535,539,546,550,557],[11,381,382],{},[14,383,384],{},"Upgrading during your trial is the fastest way to expand your portfolio — and your trial QR code carries over automatically.",[11,386,387],{},"You don't have to wait until Day 8. If you're already using your trial code on a live listing and need capacity for more properties, you can upgrade to a paid plan right from the shop — your existing code transfers with no interruption to its dynamic link or scan history.",[21,389],{},[24,391,393],{"id":392},"when-upgrading-early-makes-sense","When upgrading early makes sense",[11,395,396],{},"The trial gives you one QR code. That's enough to evaluate the product thoroughly. But if you find yourself mid-trial and wanting to:",[32,398,399,402,405],{},[35,400,401],{},"Add codes for additional listings",[35,403,404],{},"Manage multiple properties under one account",[35,406,407],{},"Access plan features not available on the trial",[11,409,410],{},"…upgrading before Day 8 is the right move. You pay only from the day you upgrade — on a prorated basis — so you're not starting a fresh billing cycle from scratch.",[21,412],{},[24,414,416],{"id":415},"how-to-upgrade","How to upgrade",[227,418,419,426,433,436,439],{},[35,420,421,422,425],{},"Go to the ",[14,423,424],{},"Shop"," and browse or select additional designs.",[35,427,428,429,432],{},"When you open the ",[14,430,431],{},"Selection View",", you'll see a plan recommendation based on how many codes you're selecting.",[35,434,435],{},"Review the upgrade notice — it will confirm that your trial code carries over.",[35,437,438],{},"Proceed to checkout. You'll see the charge for today clearly stated before you confirm.",[35,440,441],{},"After payment, your new plan is active immediately. Your trial is closed and your code is linked to the paid plan — no manual steps required.",[11,443,444],{},"The backend handles the transition atomically: your trial QR code is linked to the new plan first, then the trial Stripe subscription is cancelled. There is no window where your code is unassigned.",[21,446],{},[24,448,450],{"id":449},"what-carries-over-and-what-doesnt","What carries over — and what doesn't",[452,453,454,466],"table",{},[455,456,457],"thead",{},[458,459,460,463],"tr",{},[461,462],"th",{},[461,464,465],{},"Carries over",[467,468,469,478,485,492],"tbody",{},[458,470,471,475],{},[472,473,474],"td",{},"Your trial QR code and its design",[472,476,477],{},"✅ Yes",[458,479,480,483],{},[472,481,482],{},"The dynamic link and configured destination",[472,484,477],{},[458,486,487,490],{},[472,488,489],{},"Scan history and analytics",[472,491,477],{},[458,493,494,497],{},[472,495,496],{},"Your trial period days",[472,498,499],{},"❌ No — the upgrade replaces the trial",[11,501,502],{},"Once you upgrade, the trial is considered converted. You'll be billed monthly from the upgrade date forward.",[21,504],{},[24,506,508],{"id":507},"a-note-on-proration","A note on proration",[11,510,511],{},"When you upgrade mid-trial, the amount you see at checkout reflects prorated billing — calculated based on where you are in the billing cycle relative to the plan you're moving to. The checkout screen will show you the exact figure before you confirm. We keep it transparent so there are no surprises on your statement.",[21,513],{},[24,515,132],{"id":131},[60,517,519],{"id":518},"will-my-qr-code-look-different-or-be-reassigned-after-i-upgrade","Will my QR code look different or be reassigned after I upgrade?",[11,521,522],{},"No. The same code, same design, same dynamic link — just now under a paid plan with additional capacity. Your printed materials and shared links continue working without any interruption.",[60,524,526],{"id":525},"what-plan-should-i-upgrade-to","What plan should I upgrade to?",[11,528,529,530,534],{},"The Selection View recommends the plan that fits your current selection. In general: Starter covers 1 code, Atelier covers 5, Studio covers 12. Our ",[99,531,533],{"href":532},"\u002Fpricing","pricing page"," has the full breakdown.",[60,536,538],{"id":537},"what-if-i-wait-until-day-8-instead","What if I wait until Day 8 instead?",[11,540,541,542,545],{},"If you let the trial expire naturally, Stripe activates your ",[14,543,544],{},"Starter plan"," at Day 8. Your trial code carries over in the same way. The only difference is that you'll start on Starter specifically — if you want a higher tier from the outset, upgrading proactively lets you choose.",[60,547,549],{"id":548},"can-i-downgrade-after-upgrading","Can I downgrade after upgrading?",[11,551,552,553],{},"Yes. Paid plan downgrades can be scheduled from your Dashboard to take effect at the end of your billing period. ",[99,554,556],{"href":555},"\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","Read about cancelling a paid plan →",[21,558],{},{"title":178,"searchDepth":179,"depth":179,"links":560},[561,562,563,564,565],{"id":392,"depth":179,"text":393},{"id":415,"depth":179,"text":416},{"id":449,"depth":179,"text":450},{"id":507,"depth":179,"text":508},{"id":131,"depth":179,"text":132,"children":566},[567,568,569,570],{"id":518,"depth":184,"text":519},{"id":525,"depth":184,"text":526},{"id":537,"depth":184,"text":538},{"id":548,"depth":184,"text":549},"When to upgrade early, what carries over, and how the transition works — including proration and your trial code.",{},30,"docs\u002Fspecs\u002Fdesign\u002Fjourneys\u002Ftrial-to-paid.md",{"title":377,"description":571},"help\u002Fsubscription\u002Fupgrade-from-trial","Is_PaS524wSfreNFk66NsyY_yMsCLzB6JwQGR0VB-cA",{"id":579,"title":580,"body":581,"category":195,"description":771,"extension":197,"meta":772,"navigation":199,"order":773,"path":555,"relatedSpec":574,"seo":774,"stem":775,"updatedAt":776,"__hash__":777},"help\u002Fhelp\u002Fsubscription\u002Fcancel-subscription.md","Cancelling a paid plan",{"type":8,"value":582,"toc":758},[583,588,591,593,595,614,622,624,628,684,687,689,693,700,703,705,709,712,714,716,720,723,727,730,734,737,741,744,748],[11,584,585],{},[14,586,587],{},"Your plan stays fully active until the end of your current billing period — no service interruption when you cancel.",[11,589,590],{},"SquareBond doesn't cut access the moment you cancel. When you schedule a cancellation, Stripe marks the subscription to end at the natural close of your billing cycle. Everything continues working exactly as it does today until that date.",[21,592],{},[24,594,225],{"id":224},[227,596,597,601,607,612],{},[35,598,231,599,235],{},[14,600,234],{},[35,602,603,604,606],{},"Open the ",[14,605,241],{}," panel.",[35,608,245,609,235],{},[14,610,611],{},"Cancel plan",[35,613,251],{},[11,615,616,617,621],{},"Your subscription is now scheduled to end at the close of the current billing period. You'll see the exact date in the dashboard (\"Plan active until ",[618,619,620],"span",{},"date","\").",[21,623],{},[24,625,627],{"id":626},"what-happens-next","What happens next",[452,629,630,640],{},[455,631,632],{},[458,633,634,637],{},[461,635,636],{},"Immediately after cancelling",[461,638,639],{},"At billing period end",[467,641,642,650,658,666,674],{},[458,643,644,647],{},[472,645,646],{},"Your plan stays active",[472,648,649],{},"Access ends",[458,651,652,655],{},[472,653,654],{},"Your QR codes keep scanning",[472,656,657],{},"QR codes are deactivated",[458,659,660,663],{},[472,661,662],{},"Dynamic links keep redirecting",[472,664,665],{},"Links reset to squarebond.com",[458,667,668,671],{},[472,669,670],{},"Your dashboard remains accessible",[472,672,673],{},"Dashboard goes to free-tier view",[458,675,676,679],{},[472,677,678],{},"Your analytics history is retained",[472,680,681,682],{},"Scan data is retained per ",[99,683,175],{"href":174},[11,685,686],{},"Think of it like listing a property — you set the closing date in advance. Nothing changes until the day arrives.",[21,688],{},[24,690,692],{"id":691},"changed-your-mind-undo-the-cancellation","Changed your mind? Undo the cancellation",[11,694,695,696,699],{},"If you cancel and then reconsider, you can reverse it before the billing period ends. From your Dashboard, look for the ",[14,697,698],{},"Undo cancellation"," option in the Subscription panel — it appears while the cancellation is still pending. One click restores your subscription to normal active status, and no further action is needed.",[11,701,702],{},"Once the billing period has passed and your plan has lapsed, an undo is no longer possible. You'd need to start a new subscription.",[21,704],{},[24,706,708],{"id":707},"a-note-on-pending-downgrades","A note on pending downgrades",[11,710,711],{},"If you had a downgrade scheduled when you cancel, the downgrade is automatically superseded — cancellation takes precedence. You don't need to manually remove the downgrade first.",[21,713],{},[24,715,132],{"id":131},[60,717,719],{"id":718},"am-i-charged-anything-extra-when-i-cancel","Am I charged anything extra when I cancel?",[11,721,722],{},"No. Cancellation schedules your plan to end at the natural billing period close — no extra charge, no early termination fee.",[60,724,726],{"id":725},"what-happens-to-my-qr-codes-after-my-plan-ends","What happens to my QR codes after my plan ends?",[11,728,729],{},"When the plan expires, your QR codes are deactivated. Any printed or digitally shared materials pointing to those dynamic links will redirect to squarebond.com. To avoid disrupting active listings, schedule your cancellation for after those campaigns conclude.",[60,731,733],{"id":732},"can-i-export-my-qr-codes-before-cancelling","Can I export my QR codes before cancelling?",[11,735,736],{},"Yes. You can download PNG and SVG versions of any code from your Wallet at any time, including your cancellation window period.",[60,738,740],{"id":739},"can-i-resubscribe-after-cancelling","Can I resubscribe after cancelling?",[11,742,743],{},"Yes — your account stays open. From your Dashboard, subscribe to any plan at any time. If you previously used a trial, plans start at the Starter rate, not a trial.",[60,745,747],{"id":746},"do-i-get-a-refund-when-i-cancel","Do I get a refund when I cancel?",[11,749,750,751,753,754],{},"Subscription fees are non-refundable once a billing period has started. If you believe you were charged in error, ",[99,752,346],{"href":345},". See the full refund policy in ",[99,755,757],{"href":756},"\u002Fhelp\u002Fsubscription\u002Fbilling-and-refunds","Billing and refunds →",{"title":178,"searchDepth":179,"depth":179,"links":759},[760,761,762,763,764],{"id":224,"depth":179,"text":225},{"id":626,"depth":179,"text":627},{"id":691,"depth":179,"text":692},{"id":707,"depth":179,"text":708},{"id":131,"depth":179,"text":132,"children":765},[766,767,768,769,770],{"id":718,"depth":184,"text":719},{"id":725,"depth":184,"text":726},{"id":732,"depth":184,"text":733},{"id":739,"depth":184,"text":740},{"id":746,"depth":184,"text":747},"How cancellation works on a paid SquareBond plan — what stays active, when it ends, and how to undo a scheduled cancellation.",{},40,{"title":580,"description":771},"help\u002Fsubscription\u002Fcancel-subscription","2026-04-20","uB3w8zzmEuKcbAtj3GkM5g1HxMdWvn_cmQtQ29SPip0",{"id":779,"title":780,"body":781,"category":195,"description":1024,"extension":197,"meta":1025,"navigation":199,"order":1026,"path":756,"relatedSpec":1027,"seo":1028,"stem":1029,"updatedAt":205,"__hash__":1030},"help\u002Fhelp\u002Fsubscription\u002Fbilling-and-refunds.md","Billing and refunds",{"type":8,"value":782,"toc":1004},[783,788,790,794,797,800,802,806,812,814,818,821,842,844,848,854,858,865,873,877,884,887,891,898,902,905,908,910,914,921,927,929,933,936,952,955,957,959,963,973,977,980,984,987,991,994,998],[11,784,785],{},[14,786,787],{},"Billing is monthly, transparent, and handled securely through Stripe — the same infrastructure used by millions of businesses worldwide.",[21,789],{},[24,791,793],{"id":792},"how-billing-works","How billing works",[11,795,796],{},"Your subscription renews automatically each month on the anniversary of activation. Stripe charges the card on file and emails a receipt to your registered address.",[11,798,799],{},"If you upgrade mid-cycle, you're billed only the prorated difference for the remaining days in the period. You'll see the exact amount before confirming any upgrade.",[21,801],{},[24,803,805],{"id":804},"plans-and-pricing","Plans and pricing",[11,807,808,809,811],{},"Current plan prices are always listed on the ",[99,810,533],{"href":532},". Prices are shown inclusive of applicable taxes where required by law.",[21,813],{},[24,815,817],{"id":816},"invoices-and-receipts","Invoices and receipts",[11,819,820],{},"Every charge generates an automatic receipt from Stripe, delivered to your email address. To download past invoices:",[227,822,823,833,839],{},[35,824,825,826,829,830,235],{},"Go to ",[14,827,828],{},"Account"," → ",[14,831,832],{},"Billing",[35,834,245,835,838],{},[14,836,837],{},"Manage billing"," — this opens your Stripe Customer Portal.",[35,840,841],{},"Download any invoice in PDF format from the portal.",[21,843],{},[24,845,847],{"id":846},"refund-policy","Refund policy",[11,849,850,853],{},[14,851,852],{},"There is no self-serve refund button in the app."," All refund requests go through our support team, or through the Stripe Customer Portal for eligible cases. Here's what the policy covers:",[60,855,857],{"id":856},"post-trial-conversion-48-hour-window","Post-trial conversion (48-hour window)",[11,859,860,861,864],{},"If the trial converted to a paid plan on Day 8 and you did not intend to continue, you may request a refund within ",[14,862,863],{},"48 hours"," of the charge — provided you have not created or activated any additional QR codes after the trial period ended. This is a one-time goodwill option and is handled by our support team, not automatically.",[11,866,867,868,872],{},"To request: email ",[99,869,871],{"href":870},"mailto:support@squarebond.com","support@squarebond.com"," with your account email and the subject \"Post-trial refund request.\"",[60,874,876],{"id":875},"technical-fault","Technical fault",[11,878,879,880,883],{},"If a verified service outage attributable to SquareBond (not a third-party provider such as Stripe or Cloudflare) prevented you from using the service, you are entitled to a ",[14,881,882],{},"prorated service credit"," applied to your next billing cycle, not a cash refund. Credits are calculated at 3× the proportional downtime value.",[11,885,886],{},"To claim: submit a request within 14 calendar days of the incident. Our team will verify against infrastructure monitoring records.",[60,888,890],{"id":889},"billing-errors","Billing errors",[11,892,893,894,897],{},"Provable duplicate charges or billing errors are refunded in full within 10 business days. ",[99,895,896],{"href":345},"Contact support"," with the relevant receipt or charge ID.",[60,899,901],{"id":900},"general-policy","General policy",[11,903,904],{},"All other subscription fees are non-refundable once a billing period has started. EU consumers who waived the right of withdrawal at checkout (as required by Article 16(m) of EU Directive 2011\u002F83\u002FEU) have waived cooling-off rights for digital content already delivered.",[11,906,907],{},"SquareBond may decline refund requests where the account shows signs of abuse, including repeated subscription and cancellation cycles, high-volume QR asset downloads followed by refund claims, or disputed charges filed without prior support contact.",[21,909],{},[24,911,913],{"id":912},"sla-and-service-credits","SLA and service credits",[11,915,916,917,920],{},"SquareBond targets ",[14,918,919],{},"99.98% monthly uptime"," for the core service (dashboard, dynamic link resolution, analytics). If we fall below that target in a calendar month — excluding third-party infrastructure events and scheduled maintenance communicated at least 48 hours in advance — you are entitled to a prorated service credit.",[11,922,923,924,926],{},"Credits are applied to your next billing cycle, not refunded as cash. To claim, email ",[99,925,871],{"href":870}," within 14 calendar days of the incident.",[21,928],{},[24,930,932],{"id":931},"payment-method-updates","Payment method updates",[11,934,935],{},"To update your card on file:",[227,937,938,944,949],{},[35,939,825,940,829,942,235],{},[14,941,828],{},[14,943,832],{},[35,945,245,946,948],{},[14,947,837],{}," to open your Stripe Customer Portal.",[35,950,951],{},"Add or update your payment method directly in the portal.",[11,953,954],{},"If your card declines at renewal, Stripe will retry automatically and notify you by email. Update your payment method promptly to avoid a service interruption.",[21,956],{},[24,958,132],{"id":131},[60,960,962],{"id":961},"can-i-get-a-refund-after-cancelling","Can I get a refund after cancelling?",[11,964,965,966,970,971,235],{},"Cancellation schedules your plan to end at the billing period close. Fees for periods already started are non-refundable, per our ",[99,967,969],{"href":968},"\u002Fterms","Terms of Service",". If you believe your situation is an exception, ",[99,972,346],{"href":345},[60,974,976],{"id":975},"is-my-card-stored-securely","Is my card stored securely?",[11,978,979],{},"Yes. Card details are stored and processed exclusively by Stripe — SquareBond never stores raw card numbers on its own servers. Stripe is PCI DSS Level 1 certified.",[60,981,983],{"id":982},"what-happens-if-my-payment-fails","What happens if my payment fails?",[11,985,986],{},"Stripe retries the charge automatically. If the retry fails, your subscription will enter a grace period and you'll receive an email with instructions to update your payment method. Continued failure results in plan suspension.",[60,988,990],{"id":989},"can-i-switch-to-annual-billing","Can I switch to annual billing?",[11,992,993],{},"Annual billing is not available in the current version of the product. Monthly billing is the only option at this time.",[60,995,997],{"id":996},"i-have-a-question-not-covered-here","I have a question not covered here",[11,999,1000,1001,1003],{},"Reach the support team at ",[99,1002,871],{"href":870},". We aim to respond within one business day.",{"title":178,"searchDepth":179,"depth":179,"links":1005},[1006,1007,1008,1009,1015,1016,1017],{"id":792,"depth":179,"text":793},{"id":804,"depth":179,"text":805},{"id":816,"depth":179,"text":817},{"id":846,"depth":179,"text":847,"children":1010},[1011,1012,1013,1014],{"id":856,"depth":184,"text":857},{"id":875,"depth":184,"text":876},{"id":889,"depth":184,"text":890},{"id":900,"depth":184,"text":901},{"id":912,"depth":179,"text":913},{"id":931,"depth":179,"text":932},{"id":131,"depth":179,"text":132,"children":1018},[1019,1020,1021,1022,1023],{"id":961,"depth":184,"text":962},{"id":975,"depth":184,"text":976},{"id":982,"depth":184,"text":983},{"id":989,"depth":184,"text":990},{"id":996,"depth":184,"text":997},"How SquareBond billing works, when refunds apply, and how to reach support for billing questions.",{},50,"docs\u002Fspecs\u002Flegal\u002Fterms-legal-framework.md",{"title":780,"description":1024},"help\u002Fsubscription\u002Fbilling-and-refunds","ry5A3q09Vf7jMjW2tq5InJacnOy708KkMyAF7IZzCJ8",1782087879229]